Effective Date: March 25, 2025
At MARKETSYNC – FZCO, we are committed to providing fast, reliable, and secure delivery services across the UAE and beyond. This Delivery Policy outlines how and when your orders will be shipped, along with important information regarding delivery timelines, charges, and procedures.
Shipping & Delivery Coverage
We currently deliver across all major cities and regions in the United Arab Emirates. International shipping options may be available depending on product and destination—please contact our support team for details.
Delivery Timeframes
Our estimated delivery time depends on the product category and shipping location:
| Delivery Type | Estimated Time |
|---|---|
| Standard Delivery (UAE) | 2 – 4 business days |
| Express Delivery (UAE) | 1 – 2 business days |
| International Delivery | 5 – 10 business days (varies by destination) |
Note: Orders placed on Fridays or public holidays will be processed the next business day.
Delivery Charges
- Standard Delivery (UAE): AED 10 – 20 (Free on orders over AED 200)
- Express Delivery: AED 30 – 50 (depending on location)
- International Delivery: Calculated at checkout based on weight and destination
Order Processing
- All orders are processed within 24–48 hours (excluding weekends and holidays).
- You will receive an order confirmation email, followed by a shipping confirmation with tracking details.
Delivery Exceptions
We are not responsible for delays caused by:
- Incorrect or incomplete delivery addresses
- Natural disasters or unforeseen events (force majeure)
- Delays from third-party courier services
If your package is delayed, lost, or damaged in transit, please contact us immediately.
Track Your Order
Once your order is shipped, you will receive a tracking number via email or SMS. You can also check your order status by logging into your account at www.choice-cards.com.
Failed Deliveries
If a delivery attempt fails due to the customer being unavailable or providing incorrect information:
- We will attempt redelivery (additional charges may apply)
- Orders not claimed within 7 days may be canceled or returned
Need Help?
If you have any questions or concerns about your delivery, feel free to reach out:
MARKETSYNC – FZCO
Office: IFZA Business Park, DDP, PO
Box 342001, Dubai, United Arab Emirates
admin@choice-cards.com